We are very proud of the quality of our products and strive to satisfy our customers. For that reason we instill our Customer Service Guarantee. Due to inevitable fraudulent activity Flavolution will only accept returns of merchandise purchased directly from Flavolution and in accordance with the following:
- All shipping costs are non-refundable.
- Refunds may take at least one week to process.
- Seasoning – Must be unopened and in the original packaging to be considered for a refund.
- To be considered for a refund, the respective item must be posted and mailed to Flavolution within seven (7) days of the item’s delivery date. In all cases, refunds will be made ONLY to the credit card / Paypal used for the original purchase. It may take up to two (2) billing cycles for the refund credit to appear on your statement.
- Returns that originate from outside the continental United States will not have return slips sent for the respective merchandise. Purchaser is responsible for procuring shipment and for the merchandise arriving at Flavolution facilities.
The original packing slip is required for merchandise to be considered for reimbursement.
Please note that we do not have the ability to track your return nor are we responsible for the amount of time it takes for the item to be returned.
FLAVOLUTION IS NOT RESPONSIBLE FOR LOST OR STOLEN MERCHANDISE.
Please contact firstname.lastname@example.org with any inquiries or issues regarding your order.